Emergency and Helpline numbers

Getting Help

Please be aware we are not a monitored service and cannot provide crisis intervention. You can self-refer via this LINK for our services but if you need urgent help, please seek it now.  These numbers and websites only work if you’re in Aotearoa, New Zealand.

For comprehensive online services, please go to the Northland Wellbeing page.

Emergency - phone: 111

If you, or someone you know, is talking about suicide, is unsafe or in an emergency situation, please phone 111 now.

Click here for helpful information on supporting someone who is in immediate risk of suicide.

Don’t wait. If you need to talk to someone or feeling overwhelmed and hopeless, always remember to reach out to a trusted friend, family or whānau member - sharing our problems or feelings with others does help.

If you are a victim of family violence, sexual violence, or if there is someone that makes you fearful, threatens or harasses you, seek help as soon as possible. You have the right to be safe.

If you need to talk to someone right now, contact one of the following helplines:


Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor

Lifeline - 0800 543 354 or text HELP (4357) for free, 24/7, confidential support – 24 hours a day, 7 days a week

Mental Health Crisis Line – 0800223371

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Youthline – 0800 376 633 or free text 234, email talk@youthline.co.nz

Kidsline – 0800 54 37 54 (for under 18s)

What’s Up – 0800 942 8787 (for 5–18-year-olds and available 12pm–11pm weekdays and 3pm–11pm weekends. There is also an online chat available 3pm - 10pm, 7 days a week)

Depression Helpline – 0800 111 757 or free text 4202 to talk to a trained counsellor

OUTLine NZ – 0800 688 5463 for confidential telephone support

Healthline – 0800 611 116 - to speak to a registered nurse

Asian Helpline – 0800 862 342

Samaritans Helpline - 0800 726 666

Safe to Talk 0800 044334 or text 4334, support@safetotalk.nz Sexual harm helpline

Rape Crisis – 0800 88 33 00

Women's Refuge - 0800 733 843

Shine domestic abuse services - 0508 744 633 free call (9am and 11pm)

Hey Bro helpline - 0800 HeyBro (439 276) supporting men to be free from violence 0800 HeyBro (439 276)

Family violence information line - 0800 456 450 to find out about local services or how to help someone else

Oranga Tamariki line - 0508 326 459 for concerns about children and young people, email: contact@ot.govt.nz

Shakti - 0800 742 584 for migrant and refugee women – available 24 hours

Elder Abuse Helpline 0800 32 668 65 – available 24 hours

Te Puna Oranga – 0800 222 042 whānau crisis line – available 24 hours

If it’s not urgent but you feel like you might need help with some health issues, your doctor is a great person to talk to.  Give them a call and make an appointment. They’re there to help



1737 Free call or te for mental health support from a trained counsellor


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